Refund policy

Refund & Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unused and unopened

  • In its original packaging

  • Accompanied by the receipt or proof of purchase

To start a return, contact us at founderhowzom@gmail.com.

Return Address:
Zacred International Pvt Ltd
VRS Building,
Pattikkad 18,
Pattikkad, Perinthalmanna,
Malappuram, Kerala – 679325, India
Phone: +91 75938 52390

If your return is accepted, we will provide instructions on how and where to send your package.
⚠️ Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Opened or used personal care products (for hygiene and safety reasons)

  • Custom or personalized products

  • Perishable goods

  • Hazardous materials, flammable liquids, or gases

  • Sale items

  • Gift cards

If you have questions about your specific item, please contact us before requesting a return.

Exchanges

The fastest way to get the item you want is to return the item you have. Once the return is accepted, you can place a new order for the replacement product.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

The item must be unused, in original packaging, and accompanied by proof of purchase.

Refunds

We will notify you once we have received and inspected your return and inform you whether the refund was approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at founderhowzom@gmail.com.

Need help?
📧 founderhowzom@gmail.com
📞 +91 75938 52390